I haven’t seen any commentary from bloggers regarding the article that appeared in Tuesday’s New York Times regarding the Wal-Mart IT employee who illicitly taped a NYT reporter’s call.
Maybe we are too information/opinion-saturated to react to something like this; particularly when it doesn’t seem to affect us. That’s why I think that we’re frogs in a pot.
If you’re unfamiliar with that analogy, it refers to the theory that a frog is easier to cook in a pot with cool water that is slowly, imperceptibly warmed. Put a frog in a pot of boiling water, and it will try to escape. Slowly heat the water, and the frog doesn’t notice until it is too late.
At the same time that professional communicators are pushing companies to embrace newer communication tools and technologies that increase collaboration and information-sharing, company management–led by Information Technology–is tightening controls over the access to, and dissemination of, information. They are “turning up the heat” within their companies, to make the connection to the frog analogy.
In the case of the Wal-Mart employee and the NYT reporter, the eavesdropping seems to have been unapproved by management, and the offending IT employee was sacked. Here is the lead of the NY Times article:
Federal investigators are looking into the actions of a computer systems technician at Wal-Mart Stores who, over a period of several months, intercepted pager and text messages and also secretly taped telephone conversations between Wal-Mart employees and a reporter for The New York Times, the company said yesterday.
The IT employee was using security software offered by a software vendor. While he overstepped his authority, the point is that he probably heard about the monitoring option from the security software vendor during a sales pitch.
I can relate. Someone in IT management recently told me to be careful about the information I shared about the company in blog posts. That person showed me one of my posts, where I had shared some non-confidential facts about the company. He had obtained the link to my blog post from a security software vendor who was trying to sell a product. The pitch was, “Look at the information about your company that is available on the Internet.”
It’s not only the information shared on blogs that is getting IT scrutiny. IT knows (or can easily find out) what websites we view (blocking those that don’t meet some internal business standard), where we send emails, and when we inserted or removed portable media such as thumbdrives. They can even “take over” your PC–as my company’s IT “help desk” does when I call with an issue. It’s not a far step, technologically speaking, to “eavesdrop” on employees.
Of course we scream when it happens. At first. Over time, with other things grabbing our attention, we don’t notice, or don’t react as strongly. Like frogs in a pot.