Part 1: When Tradesmen Refused to Trade Their Integrity
Posted by: Tom Keefe, in blogging, GeneralI hope to complete some minor repair work today to my family room ceiling. An overflowing second-story toilet led to me drilling holes in the family room ceiling to drain the water that had begun to impact the ceiling drywall and taped seams.
The day after the overflow, I contacted my homeowners insurance company to see about options for repairing the damage. My brief interaction with two tradesmen who came to provide repair estimates, and a third who talked with me by phone, reminded me of the sharp differences in integrity that you see within the trades. It also reminded me of a true story that involved my grandfather and the construction company for which he worked.
First, here’s a summary of my recent experiences with local tradesmen. The day after I contacted my insurance company, an employee of the insurance company called my home and spoke with my wife. The employee said that her husband was in construction, and he could come over to provide an estimate. Kim called me at work, and I agreed to ask for a half-day’s vacation so that I could be there to talk with the construction worker.
Have you ever gotten a sense that a conversation was going to become uncomfortable just before it did? That happened to me when the husband of the insurance company employee took a brief glance at my family room ceiling, and said, “What’s your deductible…$500?”
I confirmed that, and was about to say that the deductible had nothing to do with his estimate…but then, with a wink, he let me know how it had everything to do with his estimate.
“Yeah, this will be about $500,” he said, studying my face. “But there’s no need for you to have to pay the deductible. We can tell the insurance company that it’ll be $1,200, and that’ll cover my cost, your deductible and the cost of your painter.”
My son, who had joined us just after the contractor had begun his “inspection,” looked at me with a “what’s going on?” expression. I felt like telling the contractor off for suggesting that we agree on insurance fraud, but I guess I was too hardened by seeing it and hearing about it as I grew up in Chicago. I just wanted him out of my house.
As I closed the door and looked at my son, he blurted out, “What a creep!” I nodded in agreement, and silently thanked God for a son who understands the difference between right and wrong.
I then called a second contractor to talk about the ceiling repair. He was a referral from a neighbor. As I was scheduling time for him to come over to give me an estimate, this second contractor also asked about the deductible. I later told him not to bother coming.
Contrast that with a neighborhood “handy man” who was a referral from another neighbor. This person was honest and straightforward, and said that he was better at electrical work and plumbing than drywall taping and mudding. “I usually put on the first coat of mud, and then pay someone else to finish it off,” he said. He also said that the ceiling seemed to have dried quickly, with minimal damage. I wouldn’t need to have the extensive repair that the “professional” contractor recommended.
Over the past couple of days, with the help of my brother, Scott, I’ve repaired the ceiling. All that’s left to do is to sand it for the final time, and wait for the painter. As I was laying on the final coat of mud, I thought about a true story that my mom and grandmother told me about my grandfather, Clarence Fieberg. It was a story about the integrity of my grandfather and the construction company for which he worked.
I’ll tell that story in Part Two of this post. I may email it to the dishonest contractors who work around here.


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