During the IABC World Conference 2009 in San Francisco last June, I talked with a respected colleague from the U.K. regarding the then-current state of commitment there to corporate social responsibility (in light of the economic downturn).

My colleague told me that he was hearing that many companies were scaling back their CSR spending, and he took that to mean that CSR remained a “nice-to-have” in good times, and a “don’t need to have” in tougher times.

Little did my colleague or I know that, at the very moment we were talking, new research was going to show that the commitment of corporate leaders to social responsibility programs and initiatives was still strong.

Here are two sources of current research:

IBM Institute for Business Value 2009 CSR Study
(survey of 224 business leaders worldwide):

• 60% believe that corporate social responsibility (CSR) has increased in importance over the past year
• Only 6% say it is a lower priority.

The State of Corporate Citizenship in the United States 2009

(Joint project of the Boston College Center and The Hitachi Foundation.

• Conducted by GlobeScan between June 4-June 23, 2009
• Survey queried 756 executives, 36% at small businesses (1-99 employees), 24% at medium (100-999) and 40% at large companies (1,000+)
• Despite upheaval in the economy, a majority of U.S. companies are not making major changes in their corporate citizenship practices. Of those who made changes 38% reduced philanthropy/giving, 27% increased layoffs, and 19% reduced R&D for sustainable products.
• Most U.S. senior executives believe business should be more involved than it is today in addressing major public issues including health care, product safety, education, and climate change.
• Reputation was cited by 70% as a driver for corporate citizenship, tied for the top spot with "it fits our company traditions and values."
• Based on current economic conditions, 15% of companies are increasing R&D for new sustainable products; 11% are increasing corporate citizenship marketing and communications; and 10% are increasing local and/or domestic sourcing or manufacturing.

I’ll add some anecdotal evidence that I obtained during two recent conferences.

At the Melcrum Strategic Communication Management Summit 2009 held in Chicago from Sept. 22–24, 2009, I asked three panelists whether their companies had cut back on SR spend this year, due to the economy or other factors. All three said the spend had not decreased, and one of the panelists, Beth Miller, a communications manager at Unilever Foodsolutions, stressed the importance of the company’s efforts in social responsibility for attracting and retaining quality employees, as well as satisfying customer concerns over the environment and natural resources.

That same message came through loud and clear in presentations held during the IABC Pacific Plains Region Exchange Conference, held Oct. 11-13 in Minneapolis, MN. Companies know that employee retention will be a critical strategic focus globally over the next decades. This current tight job market and belt-tightening by consumers will soon pass away. A company’s reputation and “report card” on social responsibility topics will be a competitive advantage to some, and a disadvantage to those who ignored it.

(cross-posted to the SR LINK website)

My “day job” and some volunteer work have kept me pretty busy lately.

I was able to record an interview with Bob Freer, Infoble VP business development, and Julie Baron, Principal at Communication Works, an Arlington Heights, IL, communications strategist.

Why would a company pay Infoble (http://infoble.com) to create and/or manage the distribution and tracking of podcasts? Because Infoble can overcome many of the barriers facing corporate podcasts, including bandwidth, information security, measurement of ROI, searchable archived content and more.

Earlier this week, I joined two other members of IABC’s Social Responsibility Committee in an interview for the IABC Cafe2Go podcast. Shel Holtz, ABC, led us through a discussion regarding a new website, SR LINK, that is a resource for people interested in communicating about social responsibility.

In this 15-minute interview, Carrie Mamantov, Michaela Hayes and I discuss the goals for the site, the effort that went into launching it and how it is being received to-date.

Click this link to hear an 8-minute “Quick & Dirty podcast” that I recorded on June 8, 2009 at the IABC 2009 World Conference at the Marriott in San Francisco.

This podcast was recorded following a presentation by Lynn Patterson, director of corporate responsibility at RBC Financial Group, Ontario, Canada. Lynn’s presentation, “The Suite Spot: Transforming your corporate responsibility report into a communication suite,” included ideas for moving away from a focus on corporate responsibility reports so that communicators instead can provide a “suite” of communications tailored to key audiences across appropriate media.

Our discussion covered the reasons to move in the direction of CS communications suites, examples of how it is done at RBC, and the possibly surprising thought that CSR departments may one day disappear–but the work won’t.

The IABC World Conference has featured some terrific SR-related presentations. Come back to read and hear more as the conference continues.

(cross-posted on the SR LINK web site)

Just weeks before the IABC 2009 World Conference, I received an email regarding cancellation of a pre-conference community project for which I was registered. That community project was to partner with the Fillmore/Western Addition Mobilization of Adolescent Growth In our Communities (Mo’ MAGIC), a collaborative of more than 50 programs and organizations helping under-served youth in San Francisco.

I was looking forward to spending the Saturday morning before the World Conference reading to kids. The event summary stated that “Studies also show that being read to or reading to others can help decrease summer learning loss.” What a great program, I thought. It fit well into my desire to serve the community using the skills and experience I’ve gained as a communicator.

Evidently, I was one of a very limited group of people, because the project was canceled due to low registrations. I’d better make it clear that I agree with IABC conference organizers who have to be prudent when planning these projects. My disappointment is with the situation, not the decision to cancel the event.

Was it budget cutbacks that prevent conference attendees from coming a day sooner? I hope that was the case, rather than a lack of interest in reading to kids.

Anyway, I’ll donate to the book drive in support of Mo’MAGIC, and have signed up to participate in the beach cleanup that day instead. Maybe I’ll pick up a few discarded bottled water containers. While that will be good karma in light of my struggle to stop using bottled water, I’m wondering if any kids in the San Francisco area are feeling discarded themselves. I hope not.

Arggh…she got me.

“She” is Michelle Bernhart, communicator par excellence, and chair of the IABC Social Responsibility Committee. We’ve worked together on the SR Committee for more than a year to launch the SR LINK, a web site focused on SR communications.

In a recent post, Michelle managed to strike me (and probably many others) in a vulnerable spot: our love of bottled water. Although the main point of Michelle’s post is a “greenwashing” attempt by Coke to seem eco-friendly on Earth Day, the post made me confront my own feelings about bottled water.

How can I justify taking swigs of filtered tap water and emptying bottle after bottle that will pile up in landfills? The answer is: Convenience and product performance. Not very altruistic, but if you want to change my behavior, you need to understand my motivations.

Convenience. Water contained in uncovered mugs and cups is not convenient. The water spills. Over the years, I’ve watched many coworkers accidentally tip a cup of water and then have to scramble to salvage printed documents, notebooks and other items from the ensuing spreading puddle. I’ve also experienced the jolt of realizing that, while tossing in my sleep, I’ve knocked over a glass of water from the end table next to my bed.

That doesn’t happen with bottled water. You twist off the top, take a swig, then replace the cap. Nice, tidy, convenient.

Product performance. Most bottled water containers are shaped to fit comfortably within your grasp, and as mentioned above, offer easy twist-off caps to secure the contents between sips. They also are slim-shaped, making them less obtrusive on a table or other surface. That is not the case with the reusable drink containers that I’ve used over time.

I still use the first such container that I received. It was sold in the mid 1990s to employees of the Federal Reserve Bank of Chicago, in one of the first corporate “green” campaigns held at places in which I’ve worked. I’m looking at it now. (Yes, even if you’re reading this at 2 a.m., I’m still looking at it–what a design!)

The cup is 6 inches tall by 4 inches wide, which makes it wider and just slightly shorter than Wendy’s biggie-sized drink cup. I know because I’m looking at that now, as well. The FRB Chicago cup came with a plastic lid that my wife threw out years ago. Even when I had the lid, it didn’t protect against spills—as would a Dasani or other bottled water. That’s because it had a hole in the lid for a straw to pass through. When the cup is tipped, water streams out of that hole.

Other reusable containers that I’ve used and rejected in the past usually have some design or performance flaw that makes them awkward to use. Some were too tall, too easily tipped, or came with a straw that seemed to be at least 3 feet long and that dangled dangerously out of the top.

Although swigging from a bottle of water can seem unsophisticated, making a mess by spilling a non-secured cup of water can be just as unsophisticated.

The best solution to me would be to create a reusable container shaped like bottled water, with an easily removable twist off cap that would secure the drink between your sips. I would invent it, but I’m too busy defending myself from disparaging blog posts from Michelle (j/k).

Another question: Why isn’t anyone up in arms about the millions of plastic cups from fast-food restaurants that take up just as much room in landfills?

Consider me the proud parent of a spankin’ new website devoted to Social Responsibility (SR) communications. Actually, I’m one of several “parents” of the SR LINK, a website created by volunteers of the International Association of Business Communicators (IABC).

The SR LINK website offers resources and online conversations to advance the knowledge and skills of communicators within the field of SR. Sponsored by IABC, this site is meant to “LINK” us as we:

• Learn about SR and the communicator’s role in shaping organizations’ SR strategies, policies, practices, and communications
• Inform community members regarding SR resources we or others have developed or found helpful: tools, best practices, lessons learned, and case studies
• Network with other communicators through online conversations

And perhaps best of all,

• Know we all are making a difference – by advancing the role of communicators in this important field and in bringing best practices to the organizations with which we work.

That final bullet point is perhaps the most important to me. When Mike Zimet asked whether I would be interested in contributing to this project, I didn’t hesitate to sign on. SR isn’t my primary area of expertise; I have an interest in SR because the end result is that people around the world benefit.

I will continue to do anything I can to help SR programs and the people who devote so much time, energy and money to seeing those programs succeed.

Now I’m asking you to help. Visit the SR LINK and see whether you find ways to contribute a comment, an article, a case study, or something else. The website will remain viable and beneficial only if others join. And when I say “join,” the investment is minimal. We don’t charge money, we don’t require you to register, and we certainly don’t limit participation to any group.

Let me know what you think. We are very excited about the launch of the site, and we know that, just as with a newborn baby, the labor at the front end is only the beginning of the work ahead!

I found some time to finally sign up for a Twitter account, and decided to follow two IABC-related twitterers: Barb Gibson, IABC Chair, and the IABC/Chicago Chapter Twitter group.

Barb’s Tweets included an appeal to contribute to “The Pledge to End Hunger,” a campaign designed to provide meals and raise awareness of childhood hunger. I just visited the website and pledged to support the campaign by spreading the word. The other ways to support the campaign are to donate money and to volunteer at one of many locations in the U.S. working to end hunger.

For each pledge made via the online form, Tyson will donate 35 lbs of food product (the equivalent of 140 servings) to Capital Area Food Bank of Texas. If the goal of 1,000 people taking the online pledge is reached, a semi-trailer will deliver 140,000 meals to the food bank.

I like the way that the campaign organizers have used the Intranet and Twitter to help promote the campaign. Visit the site to read more, take the pledge, and help campaign organizers and Tyson to make a difference for hungry kids.

If you’d like, send me a Tweet: @commakazi